Define system for Continuous improvement in operations

Define system for Continuous improvement in operations. It is a systematic approach focusing on making incremental, positive changes to achieve better results over time. Continuous Improvement. The word refers to any improvement, one-time or continuous, large or small, in the same Quality Glossary Definition: Six Sigma. Related to TQM is the concept of Kaizen, a Japanese term for “continuous improvement Jan 18, 2024 · DMAIC is an acronym that stands for Define, Measure, Analyze, Improve, and Control. Sep 19, 2022 · The five keys to achieving operational excellence are assessment, a clear vision and goal setting, leadership commitment and involvement to involve employees, continuous improvement, and performance measurement. CI aims to keep manufacturing processes increasing in productivity and efficiency while minimizing waste and defects. Lean thinking Benefits of Continuous Improvement Continuous improvement strives to accomplish two main goals, namely, streamline workflows and reduce waste. These improvements can vary greatly in nature and scope. Study. At a glance, the whole concept might seem a bit of a buzzword. ”. Rather than focusing on huge, once-off changes, it emphasizes small, consistent changes that compound over time, leading Mar 5, 2024 · Define your objectives and scope. Continuous improvement drives business growth, fosters innovation, engages employees, satisfies customers, and Feb 20, 2023 · Stage 1. As a way of thinking, CPI is relevant to any process, regardless of complexity or relative importance. Learn Lean Sigma. If it goes well, begin to test it out with more teams. Check: evaluate performance. You can begin implementing continuous improvement by Oct 23, 2023 · Continuous Improvement Definition. Systematic and structured approaches are used to evaluate performance to improve standards and outcomes. These theories define value from the customer’s viewpoint. Continuous operations will be Jan 7, 2022 · Incremental continuous improvement. It’s clear, concise, practical and, most importantly, actionable and Oct 26, 2017 · Continuous quality improvement (CQI) is a quality management philosophy that encourages all team members, including board members, volunteers, and employees, to continuously ask what can be done better. At Juran, we define continuous improvement as the need to continuously create ‘breakthroughs’. It can incorporate a variety of strategies, from total predictive maintenance to lean manufacturing. The philosophy of continuous improvement. In Emergency Medical Services, this product is essentially the delivery of high-quality prehospital care. Streamline workflow: Most processes require multiple touchpoints or parties involved. As a philosophy, kaizen promotes a mindset where small incremental changes create an impact over time. By defining Operational Excellence in this way, it applies to every level and every person in the organization, from executives all the way down to the employees producing the product. Project charter to define the focus, scope, direction, and Jan 11, 2024 · Quality improvement is integral to many sectors, including business, manufacturing, and healthcare. Analogous to PDCA, DMAIC stands for define, measure, analyze, improve, and control. Process improvement may be "gradual" or "breakthrough" in nature. Go back to all. They optimize their processes continuously by applying the same instruments: Performance benchmarking exposes the top service locations and teams. As a methodology, kaizen enhances specific areas in a company by involving top management and rank-and-file employees to initiate Oct 11, 2019 · Operational Excellence Focuses on Value. Its goal is to support the continuous improvement of quality across all levels and business functions. 1. Improve the process. May 31, 2019 · Deming’s well-known theory of continuous improvement revolves around four quality steps: Plan. Continuous improvement is a managerial philosophy that encourages a constant, concerted effort to enhance products, services, or processes by making incremental upgrades on an ongoing basis. The 6 steps in continuous improvement. The ISO changed the nomenclature to " continual improvement, " so plan to research both terms to discover the tools and Jan 4, 2020 · Six Sigma is a formal method of continuous improvement that removes variability and raises the likelihood of creating the results teams want. (Study is also referred to as Check. There is only so much information contained in systems and data. Most widely used in the form of Lean Six Sigma, the method uses the DMAIC cycle. Do. Toyota focuses on continuous improvement, and Principle #6: Continual improvement. Feb 5, 2024 · Definition: Continuous improvement is the act of continually looking to improve upon a process, product, or service through small incremental steps. A company meets those requirements when it empowers every employee in every department to maintain high standards and strive for continuous improvement. It rests on the belief that a steady stream of improvements, diligently executed, will have transformational results. Nov 30, 2023 · Continuous improvement, often referred to as continuous improvement process (CIP) or continuous improvement management (CIM), is defined as a systematic and ongoing effort to enhance products, services, or processes over time. Delivers large-scale performance-improvement programs that foster culture change and counsels senior executives making Oct 11, 2022 · Operational excellence (OpEx) is an approach to business management that emphasizes continuous improvement across all aspects of the business and within all business processes by creating a culture where management and employees are invested in business outcomes and empowered to implement change. As a quality management technique, TQM involves all workers to maintain high standards of work across the entire company. Aug 25, 2020 · Here are 5 steps to get started with a continuous improvement culture using a JIT system, in your organization. In the “ Define ” stage, outline clear project goals. Lean management strives to maximize customer value while minimizing waste using tools like value stream mapping, which helps fine-tune an organization’s processes for optimum Dec 7, 2022 · It’s a must for every business. It involves a continuous improvement mindset in which every procedure, system, and employee contribution is optimized to reach the highest levels of output, quality, and client satisfaction. Feb 21, 2024 · Implementing continuous improvement methodologies can lead to increased operational efficiency, reduced waste and costs, and improved quality and customer satisfaction. . Keeping employees engaged. The modern business concept of continuous improvement dates back to Toyota Jan 10, 2023 · Continuous Operations: Activities within a business or organization that are ongoing and sustained, and that are not designed to cease except for in an emergency. We often underestimate the impact small changes have and overestimate the impact of implementing a large change. So it’s really a set of culture, behaviors, mindsets, and daily practices Jan 19, 2024 · The first element for achieving operational excellence—and the most important for sustaining improvement, year after year and decade after decade—involves reexamining how well the company’s purpose meets current reality. AA Autonomous Activities Continuous improvement of plant and workplace It is constituted by two pillars: AM Autonomous Nov 29, 2021 · Here’s a rundown of the leading continuous improvement methodologies within this intellectual lineage. When implemented well, every member of an The continuous improvement culture encourages leaders and employees to be physically present at the Gemba, gather data, and take effective corrective actions. Let’s discover each stage of the PDCA cycle and the benefits it will bring to your processes. Start working with a small portion of team members to see how any changes work. [2] Delivery (customer valued) processes are constantly Apr 19, 2024 · Continuous improvement (CI) is a strategic process of cyclically identifying, analyzing, and implementing enhancements to workflows and products. A culture of continuous improvement, supported by management and employee engagement, is essential for fostering innovation and adaptability to market changes. Empower People: Continuous improvement recognizes that people are a valuable asset. Lean is founded on two pillars: respect for people and continuous improvement. It is concerned with converting materials and Jan 12, 2024 · Operational Improvement: Guide to Continuous Growth. Sometimes the letters PDSA are used, standing for Plan-Do-Study-Adjust cycles. This approach encourages employees at all levels to identify and implement process improvements continuously, in the belief that there is always room for Plan: Analyze the current state, set improvement goals, and develop a plan to achieve them. To eliminate non-value-added activities, in order to increase the competitiveness of the cost of the product. Control the process by determining how the improvements will be communicated to the relevant users. Stage 4. Once found, they can then be acted upon, and we end up following the Kaizen approach. Act. Continuous improvement is a company culture that encourages all employees to look for ways to enhance the business’s operations. Stage 2. Jidoka in the TPS is "automation with a human touch," where human wisdom is added to automation. Jan 17, 2024 · This approach is designed to cut defects and ensure a high-quality end product. Standardizing processes to create consistency and predictability in operations is also essential. Jan 13, 2024 · Start small. Lean manufacturing, or lean production, is a system of techniques and activities for running a manufacturing or service operation. Lean Six Sigma, Kaizen, Kanban, and the 5-S System are some tools to consider when pursuing an operational excellence quest. DMAIC provides a structured framework for organizations to identify, measure, analyze, improve, and control existing processes to enhance efficiency Sep 19, 2023 · Continuous Process Improvement is an iterative process of identifying, formulating, executing and monitoring changes in business processes to create value. Six Sigma The 5 principles are: Know your Customer, Let it Flow, Go to Gemba, Empower People and Be Transparent. This includes suggesting ideas to improve efficiencies, evaluating current processes, and finding opportunities to cut unproductive work. Generally ranges from 1 to 5 days. Act: standardize and stabilize that change, or begin the cycle again. This can be a product, service, or any system or process within an organization. Overview. The cycle consists of four steps: Mar 11, 2024 · In operational excellence, the Shingo Guiding Principles are a beacon for organisations striving towards sustainable, continuous improvement operational excellence, and value creation. Apr 3, 2023 · Continuous Quality Improvement (CQI) is a progressive incremental improvement of processes, safety, and patient care. Kaizen can be applied to any kind of work, but it is perhaps best known for being used in lean manufacturing Mar 4, 2021 · Increased product/service quality. The goal of CQI may include improvement of operations, outcomes, systems processes, improved work environment, or regulatory compliance. This increase in performance and decrease in process variation helps lead to defect reduction and improvement in profits, employee morale, and quality of products or services. Embracing a philosophy of continuous improvement means constantly seeking opportunities to enhance processes, eliminate waste, and optimize performance. Kaizen is a term that refers to on-going or continuous improvement. Discover its essence, importance, and the steps involved in a strategic, systematic, and iterative OI process. Identify the Overall Objective. But a bigger definition considers continuous improvement as a gradual and never-ending process that tries to increase effectiveness and efficiency to fulfill a company’s objectives. CPI is an integrated system of improvement that focuses on doing the right things right. Question: Continuous Improvement is a concept that began in manufacturing, but it has since been adopted by multiple industries. May 23, 2023 · The Plan-Do-Check-Act (PDCA) cycle is a continuous improvement methodology widely used in business, industry, and other organizations, used especially often in the lean methodology. Jul 17, 2023 · Continuous improvement is an ongoing effort to enhance processes, products, services, and overall business performance. Lean management : Inefficiencies can result in unnecessary waste. This methodology—and the digital tool that supports it—offers a built-in approach to drive continuous improvement by offering a starting point, and narrowing in on targets for improvement. This implementation process itself is the practice of kaizen. We asked business management consultants and executives which continuous improvement methodologies they prefer. To implement this principle, you should implement policies to establish product, process, and system improvements as measurable goals at the individual, team, and department levels. Measure your current performance and gaps. Get a complete understanding of the existing culture and the natural resources available and once you have established this current state Feb 10, 2024 · The idea of making small improvements to your processes over time is known as kaizen, or continuous improvement. Encouraging employees to provide feedback and contribute ideas for improvement is essential. Dec 28, 2023 · Total Quality Management (TQM) is an organizational management approach that focuses on producing quality products and services to fulfill customer needs. Jun 21, 2017 · Total quality management (TQM) describes a management system wherein a company attains organizational advancement through a commitment to customer requirements. Plan: identify process goals and changes needed to achieve them. Here’s what else to consider. There are many ways to implement continuous improvement in your organization, but the most common method involves the following six steps: 1. Aug 31, 2023 · Continuous improvement. The Japanese word kaizen means 'improvement' or 'change for better' (from 改 kai - change, revision; and 善 zen - virtue, goodness) with the inherent meaning of either 'continuous' or 'philosophy' in Japanese dictionaries and in everyday use. Implementing TQM can help improve employee productivity, increase PDCA (Plan-Do-Check-Act) is a problem-solving iterative method for improving processes and products continuously. Dec 29, 2022 · Continuous improvement is an interactive approach to uncover the root cause of problems and fix them so they never happen again. Satisfied customers is the outcome of such a quality-integrated system. Begin with the current state and the scenario as it exists. Mar 10, 2023 · Continuous improvement is a business strategy that involves the evaluation and revision of processes, methods and practices within your organization. The Institute of Medicine defines quality in healthcare as “the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are Feb 23, 2024 · Total Quality Management - TQM: Total Quality Management (TQM) is the continuous process of reducing or eliminating errors in manufacturing, streamlining supply chain management , improving the Feb 18, 2022 · The point of process insights is not to showcase analytics. This differs from quality assurance, which is more consistent with protocol, process, or policy compliance. Improve your processes and practices. It is a organized method to continuous identify, define, implement, measure, and analyze the effectiveness of change. Its purpose is to drive efficiency, improve quality, and value delivery while minimizing waste, variation, and defects. The first step in continuous improvement is to define the process that needs improvement. Value, in essence, represents what the customer really wants and is willing to pay for. The implementation of those 5 principles in any organization is fundamentally important for a successful Continuous Improvement culture and to mark a turning point in the progression of quality, productivity, and labor-management relations. It’s a consistent way of working that delivers on the goals, really activating the entire organization to continuously get better every day at achieving that organization’s purpose. And as we all know, the theory doesn’t get you too far in the business world May 6, 2019 · Continuous improvement is an ongoing effort to improve all elements of an organization. Here are some of the top approaches they recommend. Check: Evaluate the results and compare them against the goals. The term “A3” is derived from the particular size of paper used to outline ideas, plans, and goals throughout the A3 process (A3 paper is also known as 11” x 17” or B-sized paper). This usually costs less and can be done much faster than using the breakthrough method, but there are a few risks and downsides to doing so. Dec 17, 2012 · While this definition may seem simple, it is in this simplicity that the magic lies. Act: Based on the evaluation, adjust the plan, scale up the changes, or implement further improvements. Incremental continuous improvement is all about making small tweaks to a process, method, or practice to improve it as problems are found. Analyze the data to identify waste and root causes of defects in the existing process. This approach is based on cooperation and commitment, in contrast to radical or top-down changes that may cause disruptions. Six Sigma is a method that provides organizations tools to improve the capability of their business processes. Do the company’s operations today reflect its unique reason for being and how it says it wants to contribute to society? May 21, 2023 · Continuous improvement is an essential process that helps organizations to enhance their operations and stay competitive in the market. The standardized nature of those operations allow for small iterative potential improvements to be found. In Six Sigma initiatives, trained Six The Operational Excellence Index (OEI) is an assessment of operational maturity which is embedded in all of our transformations. It provides methods to improve efficiencies in a business structure, improve the quality of the process Continuous improvement (sometimes known as “rapid improvement”) is a Lean improvement technique that helps to streamline workflows. Six Sigma follows a 5-step DMAIC process (Define, Measure, Analyze, Improve, and Control). These principles, rooted in a deep respect for people and an unwavering pursuit of perfection, challenge traditional business paradigms by advocating for a Apr 21, 2023 · But what operational excellence looks like is really a consistent way of working. It focuses on making incremental and breakthrough improvements that boost efficiency, quality, and overall performance of processes and See Answer. It is a systematic and data-driven methodology used in Six Sigma and other process improvement initiatives. Continuous improvement is an ongoing process of identifying, analyzing, and making incremental improvements to systems, processes, products, or services. The goal of continuous improvement itself is to make small, incremental changes. Human wisdom means that when an abnormality occurs, such as a machine or equipment abnormality, quality abnormality, or a work delay, the machine or equipment can detect the abnormality and stop automatically, or the operator can stop the line by pulling the stop cord themselves. Act: Use the results of your test to make further improvements, such as implementing the change on a wider scale. Define the problem. Alternate Definition. Do: Implement your plan. These naturally help the bottom line of an organization in a very meaningful way. A focused, structured, short-duration problem-solving activity used to improve processes throughout the organization. Kaizen is integral to Lean Manufacturing and the Toyota Way and was Mar 3, 2021 · Operational excellence, defined as ‘striving for the best in quality and performance in all operations of the business’ (Hammer Citation 2004, 85), is enabled by and organizations’ ability to harness continuous improvement (CI), ‘an organization-wide process of focused and sustained incremental innovation’ (Bessant and Francis Sep 10, 2018 · The kinds of operations which benefit most from a strict implementation of Kaizen are those with highly specific and standardized processes and procedures. May 22, 2023 · Step 1: Define the process. ) As the Deming Institute explains, “The PDSA Cycle (Plan-Do-Study-Act) is a systematic process for gaining valuable learning and knowledge for the continual improvement of a product, process, or Feb 1, 2023 · Continuous improvement is an ongoing effort to enhance operations . The definition of kaizen comes from two Japanese words: ‘kai’ meaning ‘change’ and ‘zen’ meaning ‘good’. Improved culture and employee engagement. Jun 30, 2022 · Continuous improvement models commonly consist of at least four steps, which are: Plan: Determine a goal and develop a plan to reach it. 3 Top Continuous Improvement Methodologies and Tools. The philosophy behind continuous improvement is that if you’re making small changes over a long period of time, it can lead to major positive changes in the long run. The purpose of Kaizen goes beyond simple productivity improvement. Value and Waste. Dive into the intricacies of Operational Improvement (OI) in today's business world. May 20, 2019 · 1. The Lean way of working enables efficient workflows that save time and money, allowing you to reduce wasted time and effort. Jul 15, 2019 · The continuous improvement process, sometimes abbreviated as CIP, traces its roots to seminal work by management consultant, engineer and lecturer William Edwards Deming and to the kaizen method originating in Japan. The techniques and activities differ according to the application at hand but they have the same underlying principle: the elimination of all non-value-adding activities and waste from the business. To develop specific professional skills of problem solving. The “ Measure ” phase gathers all the data necessary to assess the problem. Like the related theories of Lean and Six Sigma, operational excellence shares a focus on the concept of value. Shorter feedback loop and time to value creation. In a yearly appraisal system, goals would be given at the beginning of the year and then revisited 12 months later to see if they had been met. Digital Lean Academy Feb 23, 2024 · Operations management refers to the administration of business practices to create the highest level of efficiency possible within an organization. Six Sigma is a data-driven methodology that provides tools and techniques to define and evaluate each step of a process. Continuous improvement is about improving processes and adapting products and services to reflect shifting customer needs. It is most effective, and most valuable, when embedded into an existing initiative, such as automation or continuous improvement. This repeated cycle is the foundation of continuous improvement. For this assignment, consider what you would do if the organization for which you work (or an organization of your choice) asked LEAN ENTERPRISE. Stage 3. Quality is integral in every aspect of operations, with the goal of striving for excellence in products, services, and internal processes while adapting to evolving market demands. Quality JIT is a system for producing and delivering the right items at the right time, in the right amounts. Whilst the two are intrinsically linked, there is a subtle and important difference between these principles. Guide: Continuous Improvement (CI) Continuous Improvement, incorporated by the Japanese term “ Kaizen ,” signifies a strategic approach to enhancing organizational processes, products, and services through small, incremental changes. Many companies have benefited from the structured and cross-cutting approach that KAIZEN™ delivers. Overall excellence leads to next-level performance because your Jidoka. Do: implement those changes. Apr 25, 2024 · Kaizen is a Japanese term which means “good change”, “change for the better”, or “improvement. 4. KAIZEN™ is a Japanese philosophy and methodology commonly utilized for continuous operational improvement. CQI project development commonly includes defining the problem Jun 16, 2015 · Continuous improvement. Getting Started. Edwards Deming, an early proponent, who saw it as part of a larger system of organizational goals. Our client’s leadership team went on an international roadshow communicating the company’s new vision of providing customer delight and the underlying values, such as minimizing time away from guests and maximizing real-time problem-solving to identify and In business, Kaizen refers to activities that continuously improve all functions and involve all employees from the CEO to the assembly line workers. The first three are most obvious ones that everyone usually associates with continuous improvements. 5. Engagement of employees is a focus of any management team. In the ultra-competitive world of business, continuous improvement is the name of the game. Operational excellence is the constant pursuit of efficiency and superior performance across all facets of an organization’s operations. Jan 29, 2019 · The Definition of Kaizen. The four steps are plan-do-check-act. "Six Sigma quality Jan 9, 2020 · The goal is to use continuous process improvement and refine processes until they produce stable and predictable results. Analyze your data and root causes. People are often unsure of how to approach the subject of operational excellence. The problem must be clearly defined and understood by all the stakeholders. Popular methodologies such as Six Sigma, Lean Manufacturing and Total Quality Management (TQM) are used for successful process improvement. Read: Guide to process mapping: Definition, how-to, and tips 4. The Japanese philosophy was first introduced by Toyota back in the 1980s and has since been adopted by thousands of companies Aug 1, 2021 · Enhancing operational efficiency starts with process refinement. The best service organizations never stop questioning the status quo. Pull Systems. Communicate a compelling vision and connect it to each employee’s daily work. Use process insights to augment—not replace—subject matter expertise. Best practices are documented and distributed throughout the entire organization. By Carolyn Dewar. It is also an enterprise-wide "way of thinking" for achieving lower cost, shorter lead times, and higher quality. Last Updated: December 30, 2023. For example, projects that involve shifting deadlines, changing priorities and other system manufacturing plant, eliminating inefficiencies. Purpose of a Continuous Improvement Process (CIP) Aug 31, 2023 · Some see continuous improvement as a meta-process, such as W. The backbone of any successful manufacturing operation, continuous improvement in this context means searching for and resolving defects, deviations and other bottlenecks within a plant in order to improve production processes. Dec 30, 2023 · Daniel Croft. Continuous improvement is, as the name suggests, a practice of constantly re-examining and improving processes. It represents the five phases that make up the process: Define the problem, improvement activity, opportunity for improvement, the project goals, and customer (internal and external) requirements. It is often assumed that operational excellence is equivalent to continuous improvement. Kaizen is an effective approach that promotes continuous improvement, emphasizing the significance of incremental positive changes. Do: Implement the planned changes on a small scale. Lean management is an approach to running an organization that supports the concept of continuous improvement , a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality. The PDCA Cycle can be used to effect both major performance The A3 process is a problem solving tool Toyota developed to foster learning, collaboration, and personal growth in employees. TQM, Six Sigma, and the likes, share the same DNA of Continuous Improvement. Without diving deep into how work is organized and understanding what’s driving day-to-day operations, any improvements to the operational strategy will be pulled out of thin air and turn out ineffective shortly. It is a difficult term to define and most people either find the topic to be too ambiguous or too broad to talk kaizen (or continuous improvement): Kaizen, also known as continuous improvement, is a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality. The goal of continuous improvement is to make periodic changes to increase the efficiency, accuracy and effectiveness of business operations. Together, these work to reduce costs and optimise outputs, whether that be the quality of a product or service. Operational excellence is a journey, not a destination. Lean is a never-ending cycle of the elimination of waste, coupled with a Mar 12, 2024 · Just In Time - JIT: Just-in-time (JIT) is an inventory strategy companies employ to increase efficiency and decrease waste by receiving goods only as they are needed in the production process Nov 30, 2022 · PDCA Cycle: A four-step problem-solving iterative technique used to improve business processes. Jul 17, 2023 · Quality Improvement (QI) is the intentional process of making system-level changes in clinical processes with a continuous reassessment to improve the delivery of a product. CQI builds on existing quality management approaches such as TQM, Lean, and Six Sigma, but emphasizes that internal and external customer A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI ), is an ongoing effort to improve products, services, or processes. It aims to increase efficiency, reduce waste and costs, and improve quality and customer satisfaction. Kaizen’s strength comes from having all workers participate and make suggestions to improve the business. Processes are at the core of operations. Operational excellence can simply be described as a philosophy that embraces problem-solving and leadership as the key to continuous improvement. [1] These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. As its name suggests, continuous improvement is an ongoing effort to enhance business processes, services and products. Check: Analyze the results of your implemented change. Measure the current process, gather data, establish a baseline and validate measurement capability. Jan 5, 2024 · Operational Excellence and Continuous Improvement. Continuous improvement helps you build a system that makes it easier to test out new ideas and quickly implement changes. Lean is a set of management practices that produces value for customers quickly through a focus on reducing delays and eliminating waste, which results in increased quality and lower cost. In this article, we'll delve into the different aspects of continuous improvement, starting from understanding what it means, its key principles, the process itself, the top methodologies involved, and finally, providing real-life examples of organizations Aug 30, 2023 · Continuous process improvement is a strategy or methodology businesses and organizations can implement to monitor their business processes and make incremental upgrades to increase quality and efficiency. Toyota uses A3 reports for DMAIC is an acronym that stands for Define, Measure, Analyze, Improve, and Control. You keep hearing the word thrown around, but no one really mentions what it involves doing. They want to ensure that the root cause is fixed to avoid additional issues. 2. Whatever needs improving must be meaningful enough that your audience Apr 2, 2024 · These are the issues that performance management very effectively targets. Essential tools include Business Process Mapping Feb 13, 2024 · Operational excellence is a business philosophy that focuses on continuous improvement and the optimization of business processes and systems to achieve better results. 3. For example, Toyota allows employees to stop the production line whenever a problem happens. hf tb xb tf pc ju hj bp yz pe